Shipping and Pick Up Information

Within Canada, your order will be shipped within 4 business days following the order date, not including weekends. To the United States, orders will be shipped out within 5 business days following the order date. You will receive a confirmation with tracking number after your order has shipped.

Please note that from time to time, our shipping standards change based on demand.

PRE-ORDER INFORMATION:

In the event that you have ordered more than one item and a portion of your order is on pre or back order status, service standards may be adjusted. If you wish to ensure your order is sent within our regular standards, please order pre or back ordered items separately. 

PICK UP ORDERS:

Please note that when you place an order for pick up, it is removed from our inventory, then packed and prepared for you in advance.

A confirmation email is sent out to advise you that your PICK UP order is ready. Please do not try and pick up before that email is sent. It will not be available. 

Pick Up hours are: 

Tuesday 10am-4pm and Wednesday 1pm-4pm. Our location is gated and locks at 5pm, so there are no evenings available.

Please bring your Pick Up order confirmation. Once your order is picked up, the $12.95 charge will be refunded within 7 business days. (Please note that if you pay by E-transfer, we can only provide a credit) 

All pick ups are held for 2 weeks and then will automatically ship out - no exceptions.  

We are unable to accommodate changes to your order at the time of pick up. We will accept returns at Pick Up, as long as they are packed and identified as a return. 

Pick Ups are done at the back door, it is marked as Shipping & Receiving 

603-12835 Lilley Drive, Maple Ridge, BC

WITHIN CANADA, via Expedited Canada Post with tracking #:

Flat rate up to $249.99 is $12.95

$250+ : FREE SHIPPING

TO UNITED STATES, via MAIL with or without tracking (risk assumed by purchaser):

$0-249.99: Shipping $16.95

$250+ : FREE SHIPPING