Customer Satisfaction - Returns & Exchanges
Our goal is to ensure that you are happy with every purchase you make at Fox + Wit. Sometimes, you just aren't in love with everything you buy, so here is the scoop on returns and exchanges:
As long as the item has not been worn or washed, the tags are still attached and it's still in its original packaging (as applicable), then we are happy to take it back. Our shipments are carefully hand packed; however, in the event you are not satisfied with your purchase, simply follow the instructions below.
RETURNS AND EXCHANGES
PLEASE NOTE THERE ARE TEMPORARY CHANGES TO OUR RETURN POLICY IN RESPONSE TO COVID-19.
All return requests on regular priced items, made after 3/21 are eligible for a credit, up to 30 days. Processing of returns may take longer than usual, because of pick up logistics. We will keep you posted of all changes. It is our intent to make this as easy as possible for you at this time. All other policies remain unchanged.
Returns: Fox + Wit will accept merchandise returns for regularly priced items within 7 days of purchase or delivery. The day of purchase or delivery counts as day 1. We will issue a credit or refund at the time of return. Within 14 days of purchase or delivery we will issue a store credit only. Our policy lasts 14 days. If more than 14 days have gone by since the confirmed delivery date we will unfortunately not be able to offer an exchange or store credit.
Any ineligible returns will be held for 30 days. You will have the option of arranging for re-delivery at the real shipping cost or they will be donated to a local charity. Ineligible returns on current stock are subject to a 20% re-stocking fee.
Please note that if you pay by Etransfer, your return will be in the form of a store credit only.
Returns of merchandise purchased through our website will be accepted by mail.
If your item meets the conditions above, please send it to:
Fox + Wit Return
PO Box 18550 Valley Fair PO
Maple Ridge, BC V2X 0S9
Please include a copy of the packing slip.
Pending inspection, a credit or refund will be issued for the returned item(s). Any taxes charged will be refunded in accordance with the items to be returned. Shipping and handling charges are nonrefundable.
Please note that in the event an order has qualified for free shipping, but is returned, the actual shipping charges will be deducted from the store credit or refund.
IMPORTANT: SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE.
A refund will be credited back to your original method of payment, and will post approximately 3-5 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return.
You will be responsible for the shipping costs when you return the item (including a refused order) and we suggest that you add a tracking number to your shipment. We are not responsible for any lost return packages in the mail.
All sale items, including items purchased on flash as well as items purchased at shopping events and gift cards are final sale. All pierced earrings are final sale. All tights/lined leggings and intimates are final sale. Final sale items that are returned to us are not eligible for a credit or refund, we will attempt to contact you if this occurs and you will have the option of paying to have it sent back to you.
We are unable to make exceptions. Thank You!
Exchanges: If you are a local customer, an exchange may be possible if you are looking for a different size in your item. Please contact us with the details of your request as soon as possible. We are a small boutique and stock turns over very quickly.
Defective Items: Please note we will replace any defective items at our cost.
Once an order has been placed, unfortunately no changes or cancellations can be made. Please see our return policy for further instructions.
IMPORTANT INFORMATION ABOUT PRE-ORDERS
We are unable to refund cancelled or returned pre-orders. If the item is cancelled or returned within our policy window above and meets all the conditions for return, we will provide you with a credit in the form of a gift card.