Customer Satisfaction - Returns & Exchanges

CUSTOMER SATISFACTION

Our goal is to ensure that you are happy with every purchase you make at Fox + Wit. Sometimes, you just aren't in love with everything you buy, so here is the scoop on returns and exchanges:

As long as the item has not been worn or washed, the tags are still attached and it's still in its original packaging (as applicable), then we are happy to take it back. Our shipments are carefully hand packed; however, in the event you are not satisfied with your purchase, simply follow the instructions below.

RETURNS AND EXCHANGES

Returns: Fox + Wit will accept merchandise returns for regularly priced items within 7 days of purchase or delivery. We will issue a credit or refund at the time of return.  Within 14 days of purchase or delivery we will issue a store credit only. Our policy lasts 14 days. If more than 14 days have gone by since the confirmed delivery we will unfortunately not be able to offer an exchange or store credit. Returns of merchandise purchased through our website will be accepted by mail, or in person at our pick up location in Maple Ridge, BC, Canada. Pending inspection, a credit or refund will be issued for the returned item value. Any taxes charged will be refunded in accordance with the items to be returned. Shipping and handling charges are nonrefundable. Please note that in the event an order has qualified for free shipping, but is returned, the actual shipping charges will be deducted from the store credit or refund. 

Exchanges: You love the item, but you need a different size? Please contact us ASAP so that we can confirm availability, or suggest a different item that you may love to have instead. As a small boutique, we have limited stock and new items are arriving all of the time. You will be responsible for the shipping costs when you return the item and we suggest that you add a tracking number to your shipment. We are not responsible for any lost return packages in the mail.

 

IMPORTANT: SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE. 

A refund will be credited back to your original method of payment, and will post approximately 3-5 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. 

Please contact us at janean@foxandwitboutique.com so that we can provide you with our shipping address for return. (You can find this address on your packing slip as well) You will be responsible for the shipping costs when you return the item and we suggest that you add a tracking number to your shipment. We are not responsible for any lost return packages in the mail.

All sale items, including items purchased on flash as well as items purchased at shopping events and gift cards are final sale. All pierced earrings are final sale. Final sale items that are returned to us are not eligible for a credit or refund, we will attempt to contact you if this occurs and you will have the option of paying to have it sent back to you. (We aren’t sure why people do this, but it does seem to happen!) 

If you have questions or concerns about our Refund/Exchange policy, please send me an email and we can chat. 

IMPORTANT INFORMATION REGARDING UNCLAIMED OR CANCELLED PICK UP ORDERS:

Please note that when you place an order for pick up, it is removed from our inventory, then packed and prepared for you in advance.

A confirmation email is sent out to advise you of the next possible pick up dates. If an order is not picked up within 14 business days (unless other arrangements have been made), it will be cancelled and subjected to a 25% restocking fee.